Orders placed for items available, are generally sent within 5-7 days. Should there be any delays we will notify you by email or phone.
Any items that are ordered or commissioned will take considerably longer, and an expected delivery date will be submitted via email or phone.
Please note that the parcel can be subject to your countrys custom and duty fees if you order from outside of Norway. Please familiarise yourself with your countrys taxes before placing an order for import. Alternatively contact us, and we will assist you in any way we can.
All payments must made made before the order is shipped. The price stated on the website is for the lampshade only, the shipping cost is added before checkout.
Please note that if you are ordering from outside of Norway, your parcel may be subject to your countrys import taxes. These taxes must be covered by the purchaser.
If you choose to cancel your order we will refund you for any sum that has been paid by you to your Paypal account for the cancelled goods.
We take payments trough Paypal and Vipps (Norway. Orders via Paypal, a direct payment into our Paypal account will occur and your account details will not be disclosed to us. Payment is always required before order is processed and shipped.
A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. Otherwise we will contact you via email.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information please e-mail email@example.com
We DO NOT pass on, share, sell, or exchange, any personal or confidential business information you give to us without your permission.
You may return your order for any reason by giving us written notice within 14 days after you receive the goods. If you wish to return any goods under this policy, you must return them to us at the address shown in perfect condition, unused and in their original packaging. Returns will be refunded in full minus the cost of postage and packaging.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
We reserve the right not to offer any refund or exchange of any product that has been used or damaged after delivery to you. This does not affect your statutory rights.In order to return any goods, please enclose a letter with the goods, in original packaging, stating the reason for return clearly marking whether you would like a refund or an exchange and return it to: Randomlights Åsaveien 35 3530 Krokkleiva Norway Organisation nr:921310862
If you fail to return any goods that you have cancelled in accordance with this policy, we may charge you a sum not exceeding our direct costs of recovering the goods.
Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no