Orders placed for items available, are generally sent within 5-7 days. Should there be any delays we will notify you by email or phone.
Any items that are ordered or commissioned will take considerably longer, and an expected delivery date will be submitted via email or phone.
All prices on the website include postage and packaging to the UK, and the price stated is what you will pay. If you are situated outside of the UK you will be notified that a postage fee is required.
This may vary with large orders and special orders, but in these cases you will be notified in advance.
If you choose to cancel your order we will refund you for any sum that has been paid by you to your Paypal account for the cancelled goods.
We only take payments trough Paypal, and orders via Paypal, a direct payment into our Paypal account will occur and your account details will not be disclosed to us.
A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. Otherwise we will contact you via email.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information please e-mail firstname.lastname@example.org
We DO NOT pass on, share, sell, or exchange, any personal or confidential business information you give to us without your permission.
You may return your order for any reason by giving us written notice within 14 days after you receive the goods. If you wish to return any goods under this policy, you must return them to us at the address shown in perfect condition, unused and in their original packaging.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
We reserve the right not to offer any refund or exchange of any product that has been used or damaged after delivery to you. This does not affect your statutory rights.In order to return any goods, please enclose a letter with the goods, in original packaging, stating the reason for return clearly marking whether you would like a refund or an exchange and return it to: Randomlights Rodhus studios 16-30 Hollingdean road BN2 4AA UK.
If you fail to return any goods that you have cancelled in accordance with this policy, we may charge you a sum not exceeding our direct costs of recovering the goods.